Shipping + Returns

• Jewelry lead time for made-to-order items is 5-7 business days. All other items ship within 3 business days. This does not include shipping time.

• All orders are sent via USPS Priority Mail and automatically includes tracking and up to $100 of insurance. Priority typically arrives within 3-5 business days. Shipping times may vary during peak seasons (i.e. Christmas).

• If you would like additional insurance to cover the value of your item(s), please purchase this insurance upgrade along with your order. 

• If you would like to make arrangements to use a different carrier for your order, please contact us before completing your order and I can discuss options with you. 

• I only accept orders shipped in the US. No international shipping is offered at this time.  

Returns

• My hope is that you are completely happy with your purchase, but if for any reason you are not I will refund the full purchase price for store credit or exchange only. Original shipping costs are not eligible for refund.

• All returns must be made within 15 days of receipt. No exceptions.
  
  
• Please notify me via email at hello@jovyrockeyjewelry.com that you are returning the item.
  
  
• You will be responsible for the return shipping cost and returning the item in it’s original condition and gift box.
  
  
• All returns must be shipped back via USPS Priority. I do recommend insuring the package. If the package is lost in transit and not insured a credit will not be issued. 
  
  
• Please provide tracking information once return is shipped. 

• Once the items have been received, I will issue a refund for the original purchase price of the item. Original shipping cost will not be included in the refund.