Can I request a custom order?
I am not accepting custom orders at the moment. I have decided to prioritize my creative process and allow myself the freedom to produce the pieces that bring me the most joy.
Can you resize a ring?
No. I don't have the tools or capability to resize rings right now. You may want to check with your local fine jeweler to see if they offer this service.
How is your jewelry made?
All of my jewelry is created by my own two hands at my studio which is located within my brick & mortar gift shop, ORNO Gift & Home. I use a variety of metalsmithing techniques, including soldering, cold forging, stone setting, welding, and cold connections to create my work. I create in small batches as I am not a production studio and I do not have any production assistants.
Do you do repairs?
I will only do repairs on jewelry that was originally made by me. If the repair is needed due to a fabrication defect and I will gladly repair your jewelry at no cost to you other than shipping costs. For repairs due to undue wear and tear or the occasional accident, there will be a charge. Costs for repairs vary on the type of repair needed. If you have an item that needs repair, please email me at hello@jovyrockeyjewelry with photos of the item and with a description of how the item was damaged. Once I've assessed the issue, I'll contact you and let you know if I can help and what the total cost will be.
I snagged my chain and broke it. Can you fix it for me?
Yes! If you still have the original chain you can purchase a chain repair depending on where the break is. If it's not repairable you'll have the option to purchase a replacement. Send me an email at firstname.lastname@example.org with clear photos of the chain break and with a description of what happened and I'll get back to you with some options.
I ordered the wrong necklace length. Is it possible to get it changed?
Yes! Send me an email at email@example.com to purchase a necklace resizing. Necklace resizing is $10 per necklace.
Help! I lost my mate! Can you make a match for my earring?
Most of the time I can make a replacement for your lost earring mate if it is one of my classic wire styles. However, occasionally, we discontinue some gemstones and cannot make the mate. Please note I do not make replacements for small batch or one of a kind pieces. Please email me a photo of the earring that needs a match at firstname.lastname@example.org and I can let you know if I can help you out and what the cost will be.
Do you drill or cut your own stones?
I do not do any sort of lapidary work. I strive to purchase my gemstones from reputable sources with best labor practices.
Where do you source your metals?
All of the silver we source is made from recycled sterling silver scrap. I purchase this material from 2 different American companies that guarantee and can authenticate their recycled silver. Our base metals and 14k gold filled are primarily sourced through a variety of US jewelry supply companies.
Is your jewelry hypoallergenic?
All of my jewelry is nickel-free, which is the most common metal sensitivity. Those who feel they can only wear solid gold should have no issues with Gold-filled jewelry. Pieces that are made with Niobium are safe for anyone with metal sensitivities.
Do you sell wholesale?
I am not currently taking any new wholesale accounts.
What is Gold-Filled?
Gold-filled is a layered gold product made in the U.S. that is gaining popularity throughout the Americas, Asia, and Europe. It is a quality material that is common in all types of jewelry. The product is easy to care for and will usually maintain its golden shine for a lifetime. Gold-filled is constructed in two or three layers. The core metal is jewelers’ brass. A gold alloy is then bonded to one or both surfaces of the brass core with heat and pressure. Unlike plated (aka electroplated or "dipped") metals, Gold-filled is legally required to contain 5% or 1/20 gold by weight. This 5% is then described by the karat of the gold alloy. Our Gold-filled items are 14kt gold-filled. 14k Gold-filled products are identified as 14/20 Gold-filled; alternatively, 14kt Gold-Filled is also acceptable.
Not finding your answer here? Please feel free to reach out with any questions you have!