FAQs

Can you resize a ring?
No. I don't have the tools or capability to resize rings right now. You may want to check with your local fine jeweler to see if they offer this service.

How is your jewelry made?
All of my jewelry is created with my own two hands at my studio, which is located in downtown Winona, MN. I use various metalsmithing techniques, including soldering, cold forging, stone setting, welding, and cold connections, to create my work. I create in small batches as I am not a production studio and have no production assistants.

Do you do repairs? 
I will only do repairs on jewelry that I originally made. If the repair is needed due to a fabrication defect, I will gladly repair your jewelry at no cost other than shipping costs. There will be a charge for repairs due to undue wear and tear or the occasional accident. Costs for repairs vary depending on the type of repair needed. If you have an item that needs repair, please email me at hello@jovyrockeyjewelry with photos and a description of the damaged item. Once I've assessed the issue, I'll contact you and let you know if I can help and what the total cost will be.

I snagged my chain and broke it. Can you fix it for me? 
Yes! If you still have the original chain, you can purchase a chain repair, depending on where the break is. If it's not repairable, you'll have the option to buy a replacement. Send me an email at hello@jovyrockeyjewelry.com with clear photos of the chain break and a description of what happened, and I'll get back to you with some options.

I ordered the wrong necklace length. Is it possible to get it changed?
Yes! Please send me an email at hello@jovyrockeyjewelry.com to purchase a necklace resizing. Necklace resizing is $10 per necklace.

Help! I lost my mate! Can you make a match for my earring?
Most of the time I can make a replacement for your lost earring mate if it is one of my classic wire styles. However, occasionally, we discontinue some gemstones and cannot make the mate. Please note I do not make replacements for small batch or one of a kind pieces. Please email me a photo of the earring that needs a match at hello@jovyrockeyjewelry.com and I can let you know if I can help you out and what the cost will be.

Do you drill or cut your own stones? 
I do not do any sort of lapidary work. I strive to purchase my gemstones from reputable sources with the best labor practices.

Where do you source your metals? 
All of the silver we source is made from recycled sterling silver scrap. I purchase this material from 2 different American companies that guarantee and can authenticate their recycled silver. Our base metals and 14k gold filled are primarily sourced through various US jewelry supply companies.

Is your jewelry hypoallergenic? 
All of my jewelry is nickel-free, the most common metal sensitivity. Those who feel they can only wear solid gold should have no issues with Gold-filled jewelry. 

Do you sell wholesale? 
I am not currently taking any new wholesale accounts.

What is Gold-Filled?
Gold-filled is a layered gold product made in the U.S., gaining popularity throughout the Americas, Asia, and Europe. It is a quality material that is common in all types of jewelry. The product is easy to care for and will usually maintain its golden shine for a lifetime. Gold-filled is constructed in two or three layers. The core metal is jewelers’ brass. A gold alloy is then bonded to one or both surfaces of the brass core with heat and pressure. Unlike plated (aka electroplated or "dipped") metals, Gold-filled is legally required to contain 5% or 1/20 gold by weight. This 5% is then described by the karat of the gold alloy. Our Gold-filled items are 14kt gold-filled. 14k Gold-filled products are identified as 14/20 Gold-filled; alternatively, 14kt Gold-Filled is also acceptable.

Not finding your answer here? Please feel free to reach out with any questions you have!

hello@jovyrockeyjewelry.com